Shipping and Delivery Policy
Effective: 22 October 2026
This policy applies to physical jewellery orders accepted by Wavoo Jewellers for delivery. Serviceability, the delivery address and applicable charges must be agreed before an order is accepted for fulfilment.
Delivery serviceability
Delivery is subject to serviceability of the destination PIN code and availability of a suitable secure delivery service. We confirm this before accepting an order for fulfilment. International shipping is not offered through this storefront. If we cannot serve a destination after receiving payment, we will offer an agreed alternative or cancel and refund the affected order.
Dispatch and estimated arrival
For ready-stock orders accepted for delivery, dispatch is normally within 3 business days after verified payment and order acceptance. Estimated transit is 3–7 business days after dispatch, depending on destination and delivery-partner service. We communicate the applicable estimate with the order. Customised or made-to-order jewellery requires a separately agreed preparation schedule. Business days exclude Sundays and applicable public holidays.
Delivery charges
The current checkout includes delivery for order totals of ₹10,000 or more and charges ₹150 below ₹10,000. The final delivery charge is displayed in the order summary before submission or payment. We do not add undisclosed delivery charges after acceptance. Any separately requested delivery service or re-delivery cost requires disclosure and agreement first.
Address, tracking and handover
Provide a complete address, correct PIN code and reachable phone number. Dispatch and tracking details are communicated when available. High-value consignments may require the named recipient or an authorised adult to provide identification, a signature or another disclosed secure handover check. Any special requirement will be explained before dispatch.
Changes, delays and failed delivery
Request address corrections before dispatch; changes after dispatch depend on secure carrier arrangements. If a delay occurs, we communicate an updated estimate and available options. We will work with the delivery partner to investigate a missing or overdue consignment. You are not required to resolve our carrier issue alone. If delivery cannot be completed, we arrange an agreed alternative or the applicable cancellation and refund.
Tampered, damaged or incorrect deliveries
Where practical, decline a visibly opened or tampered parcel and notify us promptly. If a problem is discovered after receipt, preserve the article and available packaging and follow our return procedure. Report the issue promptly, preferably within 7 calendar days; this preference does not remove statutory remedies. An unboxing video can assist but is not mandatory as the only evidence.
Showroom collection and assistance
If showroom collection is separately agreed, the collection location, ready date and identity requirements will be communicated before handover. Do not travel on the basis of an unconfirmed collection request. For delivery enquiries, use our contact page and quote your order reference.
For assistance, quote your order reference through our Contact & Visit page.